betk Privacy Policy — Your Data, Handled with Care

When you register an account on betk, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for Know Your Customer (KYC) verification. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP) via services like GCash or Maya. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs — this helps us detect fraud, maintain platform security, and improve the overall experience. If you contact our support team, we retain records of those communications to ensure consistent and accurate assistance. We only collect the minimum data necessary for each purpose, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

The personal data we collect is used exclusively to operate, maintain, and improve the betk platform for Filipino players. Your registration details are used to create and manage your account, verify your identity, and ensure that only eligible players aged 21 and above can access real-money gaming features. Transaction data is used to process your deposits and withdrawals accurately and to comply with anti-money laundering (AML) obligations applicable to online gaming operators serving the Philippines market. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and personalise your experience — for example, by remembering your preferred game categories or language settings. We may also use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies; you will not receive unsolicited marketing messages unless you have explicitly opted in. We do not use your data to make automated decisions that significantly affect your rights without human oversight, and we do not build profiles for sale to third-party advertisers.

betk does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — this is a firm commitment we make to every player on the platform. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; all such partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or gaming regulators in the Philippines when we receive a valid legal request or when disclosure is necessary to prevent fraud or protect the safety of our players. If betk undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never share your data with any entity that does not meet our data protection standards, and we conduct regular reviews of our third-party partners to ensure ongoing compliance. Any international transfer of your data is subject to appropriate safeguards to ensure it receives a level of protection equivalent to that provided under Philippine data privacy law.

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations in the Philippines. Account information and transaction records are typically retained for a minimum of five years after your last account activity, in line with anti-money laundering and gaming regulatory requirements. If you close your account, we will deactivate your profile and cease active use of your data, but we may retain certain records for the legally required retention period before securely deleting or anonymising them. Technical logs and session data are generally retained for a shorter period — typically 12 months — unless they are needed in connection with an ongoing investigation or dispute. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. You may request information about the specific retention periods that apply to your data by contacting our support team.

As a player based in the Philippines, you have a number of important rights over your personal data under applicable data privacy legislation. You have the right to access the personal information we hold about you and to receive a copy of it in a commonly used format upon request. If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay. In certain circumstances, you may request the deletion of your personal data — for example, if it is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation for us to retain it. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, please contact our support team through the platform; we will respond to all verified requests within a reasonable timeframe and in accordance with our legal obligations. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority in the Philippines.

betk uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are necessary for the platform to operate — they enable features such as keeping you logged in during a session and remembering your preferences — and cannot be disabled without affecting core functionality. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise; this data is used in aggregate form and is not linked to your individual identity. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the performance or availability of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the betk platform.

Protecting your personal data is a top priority at betk, and we implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with access to player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities in accordance with our legal obligations and within the timeframes required by Philippine data privacy law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your betk account and to keep your login credentials confidential.

betk reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer to Filipino players. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or via their registered contact details. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Your continued use of the betk platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request account closure. Previous versions of this policy are available upon request from our support team.